We strive to deliver the same day as possible for orders that have been paid for by 16:00 on a business day.
– However, there may be changes due to the circumstances of the distribution center and courier company.
– For prompt delivery, all orders are delivered in real time. Therefore, you cannot change the color or size when the stage is ‘Preparing for delivery’.
– If you apply for an exchange/return after the waybill is printed, even if you do not receive the product, you will incur a round-trip shipping fee, so the shipping fee will be charged to the customer.
– Free shipping on purchases of KRW 30,000 or more. (Excluding islands/mountainous areas)
Exchanges or returns must be made through the website or Naver Pay within 7 days including the date of receipt of the product.
– After receiving the product, be sure to take out only the original product and check the product for any abnormalities and size.
– When returning the product for the purpose of exchange/return, please keep the box and components that were packed when the product arrived.
– In the following cases, the cost of restoration is charged, and exchange/return is not possible.
- If there is damage to the product, such as wear marks (handprints, etc.), odor, stains, scratches, etc.
- When removing tags, opening the product package box, opening internal components, or damaging the sticker to prevent opening.
– Return shipping costs for refunds due to a simple change of mind or for size or color exchanges will be borne by the customer.
– In case of exchange/return, the round-trip shipping cost is KRW 6,000, and Jeju, islands, and mountainous areas are subject to additional cost.
(Deposit account for shipping cost: Shinhan Bank 110-532-265491 Acro Korea)
– In case of exchange/return due to product defect such as product defect or damage, the round-trip shipping cost is completely free of charge.
(Even if the product is exchanged due to a defect in the product, the product package and all components must be enclosed.)
– In case of exchange, if the product is returned, a new product will be sent after inspection.
– In case of size or color exchange, the exchanged product will be re-delivered after stocking and inspection is completed (2~3 business days after receipt).
In this case, you can receive the product more quickly if you order/pay for the product to be exchanged and return the old product.
website purchase customers
*After checking the purchase details on the My Page of the website, the return/exchange request is requested for delivery by courier.
Naver Pay payment customers
* Upon receipt of exchange/return, the courier will collect it automatically.
*When shipping using other courier companies, you must inform us of the waybill over the phone so that it can be processed quickly.
Return address: 41-33, Jinjinan-gil, Gapyeong-eup, Gapyeong-gun, Gyeonggi-do
Exchange/return may be restricted in the following cases according to the ‘Consumer Protection Act’.
– When the return request period has passed. (Simple change of heart 7 days)
– In case the product is lost or damaged due to the buyer’s responsibility.
(However, it excludes cases where the packaging has been damaged to check the product, and a separate fee is charged for damage to the product package)
– When the product is damaged and the product value is lost. (recommended product safety packaging for return)
– When the value of the goods has decreased due to the use or partial consumption of the buyer.
– In case the value of the product has significantly decreased to such an extent that resale is difficult due to the passage of time.
