Shipping Information

# Shipping information

Orders that have been paid for by 16:00 on a business day are trying to ship the same day as much as possible.  

– However, there may be changes due to the circumstances of the distribution center and courier company.  
– For prompt delivery, all orders are delivered in real time. Therefore, you cannot change the color or size when the stage is ‘Preparing for delivery’.

– If you apply for an exchange/return after the waybill is printed, even if you have not received the product, you will incur a round-trip shipping cost, so the shipping fee will be charged to the customer. 

– Free shipping on purchases over KRW 30,000. (Excluding islands/mountainous areas)

# Exchange/Return Information

Exchanges or returns must be submitted through the website or Naver Pay within 7 days including the date of receipt of the product.  

– After receiving the product  certainly  Take out only the original product  Please check the product for any abnormalities and size .

– When returning a product for the purpose of exchange/return, upon arrival of the product  Please keep the original packaging and all components .

– In the case below  A cost of restoration will be charged , and exchange/return is not possible .
  a. If there is any damage to the product, such as wear marks (handprints, etc.), odor, stains, scratches, etc.
  b. When removing tags, opening the product package box, opening internal components, or damaging the sticker to prevent opening.

 – Return shipping costs for refunds due to a simple change of mind or for size or color exchanges will be borne by the customer. 

– For exchange/return, the basic round-trip shipping cost is 6,000 won, and Jeju, islands, and mountainous areas will be charged [basic shipping cost + actual cost].
(Deposit account for shipping cost: Shinhan Bank 110-532-265491 Acro Korea)

– When exchanging/returning due to the discovery of problems such as painting defects, product damage, etc., which are sometimes unsatisfactory 

  Round-trip shipping is completely free of charge.

– In case of exchange, the new product will be sent after the original product arrives at the TAYA return destination and is inspected. 

– Even in case of exchange due to product defect  You must preserve all of the above product packaging boxes and components .

– When exchanging size or color  It will be re-delivered after the replacement product is received and inspected (2~3 business days after receipt) .
  In this case, if you order/pay for a new product to be exchanged and return the old product, the delivery date will be shortened.

Return/Exchange Courier Acceptance

website purchase customers
  *Return/exchange request after confirming the purchase history on the homepage My Page

  courier pick up  requested.

Naver Pay payment customers 

  * Upon receipt of exchange/return, the courier will collect it automatically.

  *When shipping using another courier company, you must inform the waybill over the phone for faster processing. 

Return address: 41-33, Jinjinan-gil, Gapyeong-eup, Gapyeong-gun, Gyeonggi-do


# Notes on exchange/return

Exchange/return may be restricted in the following cases according to the ‘Consumer Protection Act’.

– If the return request period has passed. (Simple change of heart 7 days) 
– In case the product is lost or damaged due to the buyer’s responsibility.  

    (However, it excludes cases where the packaging has been damaged to check the product, and a separate fee is charged for damage to the product package)

– If the product is damaged and the product value is lost. (recommended product safety packaging for return) 

– If the value of the goods has decreased due to the buyer’s use or partial consumption. 

– In case the value of the product has significantly decreased to such an extent that resale is difficult due to the passage of time.